Shipping policy
SINACTIVE Shipping Policy
At SINACTIVE, we aim to get your order to you as quickly and smoothly as possible. Please read our shipping policy below before placing your order.
Order Processing
All orders are processed within 3-7 business days after payment has been received. Orders are not processed or shipped on weekends or bank holidays.During busy periods, launches, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Estimated shipping times depend on your location:
UK: 6 to 12 business days
Europe: 7 to 14 business days
International: 8 to 18 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Any free shipping offers will be clearly shown on our website during promotional periods.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking information where available.
Please allow up to 48 hours for tracking updates to appear after dispatch.
Delays
SINACTIVE is not responsible for delays caused by couriers, customs, weather conditions, failed delivery attempts, or other factors outside our control.
If your order is taking longer than expected, please contact us and we will do our best to help.
Incorrect Shipping Details
It is the customer’s responsibility to make sure all shipping information is entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping details, contact us as soon as possible at [your email address].
Lost or Stolen Parcels
SINACTIVE is not responsible for lost or stolen parcels confirmed as delivered to the address provided at checkout.
If your parcel is marked as delivered but you have not received it, we recommend checking with neighbours, your local courier, or your delivery office first.
Customs, Duties and Taxes
For international orders, customs fees, import duties, and taxes may apply depending on your country. These charges are the responsibility of the customer.
SINACTIVE is not responsible for delays caused by customs.
Split Shipments
In some cases, your order may arrive in separate packages depending on product availability or warehouse location. If this happens, you will be notified where possible.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: [Sinaistudioltd@outlook.com]