Refund policy

SINACTIVE Returns Policy

We want you to feel confident when shopping with SINACTIVE. If you are not fully satisfied with your order, please read our returns policy below.

Returns
We accept returns within 14 days of delivery.To be eligible for a return, your item must be unused, unworn, in its original condition, and in its original packaging with all tags still attached.

We do not accept returns for items that have been worn, washed, damaged, or altered in any way.

Non-Returnable Items

For hygiene reasons, certain items may not be eligible for return, including bodysuits, underwear, socks, and other intimate items where applicable.

Sale items and gift cards are non-refundable unless faulty.

How to Request a Return

To request a return, please contact us at [Sinaistudioltd@outlook.com] with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not send your item back without contacting us first, as this may delay your return.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as SINACTIVE is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 to 10 business days.

Original shipping costs are non-refundable unless the item is faulty or sent in error.

Exchanges

We do not currently offer direct exchanges.
If you would like a different size or item, please return your original order if eligible and place a new order.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery at [Sinaistudioltd@outlook.com] with your order number and clear photos of the issue.

We will review the issue and arrange a replacement, refund, or other suitable solution where appropriate.

Late or Missing Refunds

If you have not received your refund after the expected time, please first check with your bank or payment provider, as processing times can vary.

If you still need help, contact us at [sinaistudioltd@outlook.com].